We work with you to optimize your business processes with a view to streamline operations, reducing cycle and turnaround times, reducing costs whilst providing the highest quality service delivery.

We spend time not only to understand your process needs, but also to understand your business environment. We capture information critical to transition process, and conduct the operation so that the transfer from existing to the offshore process is seamless. This process seamlessly links the centre in India with accounting application and processes of the end client. It includes four key modules: scanning, connectivity, data entry and query resolution. The transition can be divided into several stages - Design, Handover, and Implementation.

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In designing the off-shore process to support your business, we apply proven steps and principles to ensure success. We recognize that every customer is different. But our principles for designing a process are the same. These are :

	A high-level buy-in to an offshore model. This allows a dispassionate evaluation of an offshore proposition, and commitment to implementation.
	Acquiring an in-depth understanding of the process. We do this by interviewing the key functional managers, process mapping, understanding volumes, timetables and systems. We then present our understanding for confirmation.
	Designing off-shore processes so as to minimize disruption to existing processes, taking into account the types of functions to be provided, the service level agreements agreed, services to be provided offshore and the current systems and document flow environment.

We then provide a documented solution specifying the scope, existing process, to-be process, business case and a high level transition plan. The objective is to articulate a clear business case for change, and to get buy-in from key constituents.

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Document management and data transmission are integral to our business. We ensure documents are handled effectively to ensure that timely, accurate, complete and accessible information is available. We use multiple solutions for document workflow. In a paper-based system we handle scanning, data transmission, indexing and tracking according to standard processes, ensuring that documents are cross-referenced to the financial application. Alternatively, we participate in a client's existing workflow solution, using the image viewing, routing, approval and management functions it may offer.

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Following confirmation of the outline design, we work with functional managers to prepare an in-depth analysis of the requirements to develop a comprehensive project plan. From this plan, specific work breakdown structures are identified regarding procurement and delivery of data and processed output. Requirements and tasks are identified and tracked for training, installation, testing, operational management, backup, business recovery, and help desk services. We manage the whole transition process - including recruiting staff, training, setting up the connectivity solution, and the India infrastructure.

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Process migration normally commences with parallel processing of information until you have full confidence. During implementation, need based review meetings are held so that the project plan can be reviewed. This way we stay on top of the process and any roadblocks can be eliminated.

In this way, we ensure that the process of continuous improvement is documented and action items are completed on time. Business requirements are never static. Change is the norm, and it is equally important that the outsourcing arrangements have flexible provisions to allow for changes in business requirements over time.

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These include :

	Transaction performance reporting to ensure timeliness.
	Accuracy testing on a random sample of transactions.
	Accuracy testing on all high value transactions.

We provide regular performance reports to our customers, which specify volumes and quality achievements This entails a program of continuous improvement based on analysis of error rates recorded in our processes. This allows us control on quality when the process scales up.

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We are committed to a continuous improvement program which rely on reducing handovers , making them end-to-end, striving for automation with e-processes, driving to best in class knowledge of the application, techniques to reduce time and costs by use of multi-time zones.
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